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Bartley Green Medical Practice
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Feedback
Feedback
We appreciate your feedback and will use it to evaluate changes and make improvements. Please take a few minutes to give us your feedback or just get in touch with us.
Compliment
If you enjoy and value the service we provide, or feel a member of staff deserves a special mention, please let us know.
Please take a few minutes to give us your feedback or just get in touch with us.
Other Feedback
If you are dissatisfied with any element of our service, or wish to give us feedback please let us know.
We appreciate your comments and will use them to evaluate changes and make improvements.
Friends and Family Test
The Friends and Family test is a quick and easy way for you to give your feedback. We use this feedback to celebrate our success and make improvements when our patients’ experiences don’t live up to expectations.
We would like you to think about your recent experiences of our service.
Complaint
The staff and partners recognise that, occasionally, everyone makes mistakes. This includes us. Although we always try to provide the kind of service our patients would like, we appreciate that this is not always possible.
We feel that the only way to improve the service that we provide is to actively encourage our patients to complain about the things we get wrong. (We hope you will also tell us about the things we get right!).
If you are unhappy about the service, staff or any other aspect of the surgery, please tell us.
We operate a practice complaints procedure, which is part of the NHS system for dealing with complaining and meets national criteria.
If you make a complaint, it is practice policy to ensure you are not discriminated against, or subjected to any negative effect on your care, treatment or support.